STORE POLICY
Customer Care
Customer care is a paramount at Grace Canine. We aim to offer unmatched support to our customers, whether that be to help them through the unlikely event of an issue with their purchase, or with their canine fitness journey, we're here to help.
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We are a one wahine team and so we may not always be able to answer the phone due to real-life commitments! So if you aren't able to reach us via phone, please send an email and we'll get back to you as soon as we can.
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We strive to be able to provide New Zealand dog owners with exciting new products, access to equipment not readily available, and provide support and guidance throughout their customer journey.
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Privacy
We collect personal information from you, including information about your:
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name
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contact information
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billing or purchase information
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delivery information
We collect your personal information in order to:
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provide the services our website offers.
Besides our staff, we share this information with:
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suppliers in order to provide the products and services we offer..
Providing some information is optional. If you choose not to enter their basic personal & contact information, we'll be unable to provide the products and services we offer..
We keep your information safe by using a trusted website host and protecting our information with 2-factor authentication .
We keep your information for 24 months at which point we securely destroy it by securely erasing all digital records..
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at hello@gracecanine.com, or +64212577357.
Wholesale Inquiries
Are you a retailer looking to stock our products? Or a service provider such as a day care or trainer looking to invest in our products for use in your business?
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Please get in touch to discuss wholesale and B2B discounts.
Payment Methods
Credit / Debit Cards
- Pay at point of sale with your credit or debit card.
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Offline Payments
- Pay via bank transfer. We will send an invoice via email. Note: purchases are not complete until the amount has cleared in our account.
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We hope to offer buy now pay later payment options in the future.